Frequently Asked Questions
- Q. What are IP communications?
- A. IP communications enable voice, data and multimedia communications to be carried over a single network, eliminating the need for a separate voice network.
- Q. How can IP communications help my business?
- A. Integrated voice and data solutions significantly reduce overall communications costs, improve operating efficiencies and make it possible to enhance the productivity of your employees by enabling powerful communications tools and applications.
- Q. What is VoIP?
- A. Voice over IP uses a broadband Internet connection to route telephone calls.
- Q. Will converting to VoIP affect call quality?
- A. No, VoIP has been around for almost a decade and is a mature, reliable technology that delivers high-quality voice communications.
- Q. Will I have to buy a new phone system or other equipment?
- A. No, we use SIP – a proven communications technology – to deliver converged voice, data and multimedia services over existing telecommunications connections.
- Q. What about faxes?
- A. You still send and receive faxes in the same way, but they are routed over your data network. We also offer a fax-to-email solution.
- Q. Can I connect remote offices?
- A. Absolutely, we can connect one or more remote locations and network them together to create your own virtual private network.
- Q. What's involved in signing up for service?
- A. It's a three-step process — evaluate, select, implement. First we ask questions about your current challenges and the technologies in use. Next, we help you select the right solution to meet your needs. Then we implement the new service.
- Q. Will I still be able to dial 911 in an emergency?
- A. Emergency 911 service is standard on every customer’s service. However, because VoIP service works differently than traditional phone service, and because your safety is important to us, we will have you complete a short online form providing us with the physical address where you will be using your NetVoice service. The address information you submit wil be used to insure your 911 calls reach your area's nearest Public Safety Answering Point (PSAP). Learn more »
- Q. Will I have downtime during the installation?
- A. No. We build the new network along side your existing one and then make a seamless transition at a time convenient for you. It's quick and painless.
- Q. What if my company grows or needs to downsize?
- A. We can easily scale your system up or down to meet your needs.
- Q. How do you support what you sell?
- A. We simplify customer communications with one provider, one e-bill and one number to call for customer support any time day or night.
Call 1.800.BE.A.GEEK (1.800.232.4335)
to get started with NetVoice!
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